Why Choose Link Technologies, Inc. for Network Consulting?

Experienced engineers, responsive support, documented work, and a team behind your network.

By Dennis Burgess

I was recently asked a straightforward question: Why should an organization choose Link Technologies, Inc. over an individual consultant or another consulting firm?

The answer comes down to responsiveness, process, depth of experience, and the ability to provide real support when it matters. For more than 20 years, Link Technologies, Inc. has built a consulting process designed around helping customers keep their networks reliable, secure, and moving forward.

1. We Answer the Phone—and Have the Capacity to Respond

It sounds simple, but it matters: when you call Link Technologies, Inc., you reach a person. You are not sent through an automated system, chatbot, or AI assistant. Our staff can quickly connect you with the appropriate engineering or sales resource, help create a support ticket, or make sure important details are added to an existing request.

Because we have multiple engineers, we can handle more than one emergency at a time. During a major outage, two or more engineers can work different directions, investigate separate issues, and coordinate toward a resolution. That scalability gives our customers support capacity that many individual consultants simply cannot provide.

2. Our Help Desk Keeps Work Organized and Accountable

A help desk is more than a place to submit a request. It creates a clear record of the work you need, when it was requested, who is handling it, and what information has been shared. Every ticket is time-stamped and tracked so customers and engineers stay on the same page.

Our ticketing system also helps prevent requests from being forgotten. Tickets that have not been updated trigger follow-up alarms, and updates are sent by email to both the customer and the assigned engineer. You can upload screenshots, documents, diagrams, reports, and other supporting information directly to the ticket, giving our engineers the context they need to work efficiently.

3. You Receive a Team, Not Just One Person

Individual consultants can be very capable, but they are still one person balancing calls, projects, emails, and customer needs. Link Technologies, Inc. provides access to a team of engineers who can collaborate, share knowledge, and step in when another engineer is unavailable.

We offer both standard and senior engineering resources, allowing customers to select the right level of expertise and billing rate for the work. Our engineers are MikroTik certified, and we regularly meet internally to discuss active projects, technical issues, and customer environments. That shared knowledge helps maintain continuity across your network.

4. More Than 20 Years of Practical Experience

Link Technologies, Inc. has been working in the networking and consulting space for more than 20 years. Several members of our engineering team have been with us for many years, bringing practical experience from real-world deployments, troubleshooting, upgrades, outages, and network growth.

Experience matters when problems are complex, time-sensitive, or business-critical. Our team understands that network decisions affect customers, employees, revenue, and reputation. We approach each project with that responsibility in mind.

5. Strong MikroTik Knowledge and Relationships

Link Technologies, Inc. has been a MikroTik Master Distributor for more than 20 years. We know the products, the platform, and the service-provider environments where MikroTik equipment is often deployed.

Our relationship with MikroTik gives us an additional path when an issue may involve a software defect, an unusual hardware behavior, or a situation requiring vendor attention. We also maintain priority support, helping us work toward answers quickly when a deeper escalation is needed.

6. We Document the Work

Good consulting should leave your organization in a better position than before the work began. Through our ticketing process, notes, attachments, reports, and updates remain organized and available for future reference.

Documentation makes it easier to understand what changed, why it changed, and what should happen next. It also helps us provide better long-term support because our team has a clear history of the work completed in your environment.

7. We Build Long-Term Partnerships

Our goal is not simply to complete one ticket and move on. We want to understand your business, your network, your growth plans, and the challenges you face. That long-term perspective allows us to provide better recommendations, faster support, and more effective planning over time.

What Our Customers Say

The Bottom Line

Choosing a consulting partner is about more than hourly rates. It is about having the right people, the right process, and the right experience available when you need it. Link Technologies, Inc. provides responsive support, experienced engineers, scalable resources, organized ticketing, and a long-term commitment to helping customers succeed.