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Terms & Conditions

Terms & Conditions
Link Technologies, Inc. (Missouri) d/b/a TowerCoverage.com
The following Terms and Conditions (the “Agreement”) govern all purchases of products and/or services from Link Technologies, Inc., a Missouri corporation, doing business as (“d/b/a”) TowerCoverage.com (“Company”), and the purchaser of any products or services (“Customer”). All references to “Company” include Link Technologies, Inc., TowerCoverage.com, and their respective affiliates, subsidiaries, successors, and assigns.
Parties
These Terms and Conditions (the “Agreement”) are entered into by and between Link Technologies, Inc., a Missouri corporation, doing business as (“d/b/a”) TowerCoverage.com (“Company”), and the purchaser of any products or services (“Customer”).
Acceptance of Terms
By placing an order or service request with the Company, Customer agrees to be bound by this Agreement. Orders or service requests may be made verbally, electronically (including email, website, or facsimile), or by any other means that causes Company to provide products or services. Any Customer terms that conflict with this Agreement are void unless expressly agreed to in writing and signed by an authorized officer of the Company. The Company reserves the right to reject any order or service request in its sole discretion.
Products and Services
The Company strives to ensure the accuracy of all product and service descriptions. The Company does not warrant that any descriptions, specifications, or content are complete, current, error-free, or reliable.
Purchasing and Payment
Prices are those in the Company’s then-applicable price list, proposals, or written agreements, exclusive of applicable taxes and shipping. Support requests initiated by Customer (including Help Desk Tickets) are billable at a minimum of one-half (½) hour at the Company’s then-current hourly rate. Payment terms are as stated on the Company’s invoice. Accepted payment methods include MasterCard, Visa, PayPal, ACH, check, and cash. Payments exceeding $5,000 made via credit card are subject to a 3% convenience fee. International orders must be prepaid in U.S. funds via wire transfer.

The Company may withhold or condition shipment upon timely payment and may collect amounts more than thirty (30) days past due by charging Customer’s credit card on file or debiting via ACH, as authorized. Customers with approved credit terms must remit payment within thirty (30) days. Late balances are subject to interest at 1.5% per month (18% annually) or the maximum permitted by law.

By submitting an order, subscription, or invoice, Customer agrees to hold the Company harmless for any disconnected services or other losses resulting from removal of configurations, inability to access, or other measures the Company may take to protect its intellectual property or collect debt. Services may be reverted to factory defaults in such cases. Customer acknowledges that if reasonable attempts to collect debt have been made, the Company may disable, remove configuration, or modify network devices previously under its management to enforce collection. The Company will use commercially reasonable efforts (“best effort”) to provide services, including but not limited to managed mail, servers, and billing systems. The Company makes no guarantee regarding uptime, performance, or results.

By paying an invoice, Customer agrees to these terms. The Company may charge Customer’s credit card on file for services rendered without prior notice.
TowerCoverage.com Accounts
Accounts may be established via credit card or PayPal and renew automatically monthly or yearly depending on the selected term. Annual accounts may be invoiced and paid by MasterCard, Visa, PayPal, ACH, check, or cash. All payments must be made in U.S. currency unless approved in writing. Subscription services are non-refundable and not prorated. Customer may unsubscribe at any time to prevent future billing.

Two-day free trial accounts require no payment and convert automatically to “Free Account Status” unless upgraded. If upgraded, recurring billing begins on the service date. Fourteen-day free trial accounts require a valid billing agreement (credit card or PayPal); recurring billing begins automatically after the trial unless canceled prior to expiration. Accounts may be upgraded or downgraded and billing adjusts accordingly. Accounts inactive for three (3) months or longer are subject to deletion of all stored data.
Security Interest
Customer grants the Company a purchase-money security interest in all products and services until payment in full is received. The Company may file financing statements and exercise all remedies of a secured party under the Uniform Commercial Code in the event of default.
Credit Terms
Credit terms may be made available upon completion of the Company’s credit application and payment of a non-refundable $50 processing fee. Approval is subject to Company discretion and/or third-party review. Credit terms are for hardware purchases only and may not be used for services, labor, subscriptions, licensing, or hosting. Payment is due within thirty (30) days and subject to all payment terms herein.
Credits and Refunds
Credits may be issued pursuant to Company policy and may be applied only to future invoices. Refunds are limited to documented overpayments; no cash refunds are issued. Credits expire two (2) years from issuance, including Pre-Paid Support Options. Services, subscriptions, training, licensing, and support are strictly non-refundable.
Default and Remedies
Returned checks are subject to a $25 fee plus any bank charges incurred. Non-payment may result in service suspension, reversion to factory defaults, repossession of intellectual property, or referral to collections. Customer is responsible for all costs of collection, including reasonable attorneys’ fees.
Disputes
Claims of shortage or nonconformance must be reported within three (3) days of delivery and confirmed in writing within five (5) days. Failure to do so constitutes acceptance. Unresolved disputes shall be resolved exclusively by binding arbitration in the State of Missouri under the rules of the American Arbitration Association. Either party may seek injunctive relief for violations of intellectual property rights in state or federal courts located in Missouri, to whose jurisdiction the parties irrevocably submit.
Shipping, Risk of Loss, and Insurance
All shipments are FOB origin; title and risk of loss pass to Customer upon delivery to the carrier. Customer is responsible for shipping insurance and related costs. Orders ship per Company shipping policy on the shipment date. Some orders may require additional time for payment verification or product availability. Expedited shipping may be available upon request. Tracking will be provided when available.

The Company ships only to verifiable billing addresses. New customers must ship to the billing address on the credit card or a verified PayPal address. Pallet or oversized shipments require special arrangements. A signature is required unless Customer signs a written waiver; upon waiver Customer accepts full liability for loss or damage. Customer shall obtain required licenses, permits, and approvals for shipment compliance with U.S. and international laws. The Company does not guarantee delivery dates beyond its FOB shipment obligations.
General Return and Warranty Information
Products may be returned within thirty (30) days of invoice if in “as new” resalable condition with original packaging and accessories. Approved returns may receive a credit equal to the invoiced amount, less shipping and handling. Returns outside the thirty (30) day window or not resalable may be subject to a restocking fee up to forty percent (40%).

The Company offers a one (1) year limited warranty on hardware sold, unless otherwise specified in writing. No warranty or return rights are granted for services, subscriptions, software, or data files. No warranty applies to damage caused by misuse, power surges, overvoltage, or physical damage.
Vendor-Specific Return and Warranty Policies
Ubiquiti: All sales are final. No returns, refunds, or exchanges. Warranty claims are handled directly by Ubiquiti.

Mimosa and Netonix: Manufacturer warranty policies govern claims; Customer must contact the manufacturer directly. Dead-on-arrival (DOA) items may be eligible for Company RMA authorization. Testing, repair, and shipping fees may apply. Advanced replacement is not available.

MikroTik: A per-item deposit is required for returns and is refunded if repair/replacement is covered under warranty. Customer must attempt “net-install” prior to return. Technical support fees may apply for units repaired by net-install and processed via the Company RMA procedure. For Company-determined non-defective items, Customer may incur return shipping. If return shipping is not paid within 60 days, the product may be discarded/destroyed and/or not returned.
RMA (Returned Merchandise Authorization) Policy
All returns require a valid RMA number issued by the Company. Unauthorized returns will be refused. Shipping and handling charges are non-refundable. Warranty coverage is one (1) year on new products unless otherwise noted in writing. Dealer warranty for DOA products is ten (10) days. Returned items must arrive within ten (10) business days after RMA issuance. Customer is responsible for return shipping unless expressly covered by warranty. Returned items must include original packaging, cables, manuals, and accessories. Items not in “as new” condition, physically damaged, or missing components will be rejected. A restocking fee up to forty percent (40%) may apply. The Company requires a minimum of ten (10) business days for RMA evaluation.

For Company-determined non-defective items, Customer may incur return shipping. International, Alaska, and Hawaii returns require Customer to pay shipping back. If shipping invoice is not paid within 60 days, the product may be discarded/destroyed and/or not returned to Customer.
How to Create an RMA
  1. Go to https://hd.linktechs.net
  2. Log in or create an account.
  3. Create a new RMA ticket (the ticket number is your RMA number).
  4. Provide complete contact information and upload clear photos from all angles. Ensure serial number(s) are visible. Include purchase date, invoice/web order number, and a detailed description of the malfunction.
  5. Follow instructions provided in the ticket and keep your login credentials. Direct all communications through the helpdesk.
Cross-Shipment and Advanced Replacement
Cross-shipment means the Company ships a replacement while Customer ships a potentially defective unit back. The Company does not cross-ship new products without full payment and agreement to advanced replacement terms. Advanced replacement requires Customer to prepay for replacement products, taxes, and shipping. If the defective unit is later confirmed as covered under warranty, Customer may receive account credit for the original purchase, but not for the advanced replacement. If no defect is found, Customer must pay return shipping or disposal costs and retains both products. Advanced replacement is not guaranteed and may be approved or denied at Company’s sole discretion.
Termination
The Company may suspend or terminate access to products or services immediately without prior notice if Customer breaches this Agreement. Termination does not relieve Customer of obligations for unpaid invoices, outstanding orders, or subscription fees through the end of their term.
Indemnification
Customer agrees to defend, indemnify, and hold harmless the Company, its affiliates, directors, officers, employees, and agents from all claims, damages, costs, and expenses (including attorneys’ fees) arising out of Customer’s:
  • Use of the Company’s products or services; or
  • Breach of any provision of this Agreement.
Limitation of Liability
In no event shall the Company be liable for any indirect, incidental, special, punitive, or consequential damages, including lost profits, data loss, or business interruption. The Company’s liability for any claim shall not exceed the purchase price actually paid for the product or service giving rise to the claim.
Applicable Law
This Agreement shall be governed by and construed under the laws of the State of Missouri, without regard to conflict of law principles. Customer consents to exclusive jurisdiction of courts located in Missouri for any action not subject to arbitration.
Disclaimer of Warranties
All products and services are provided on an “AS IS” and “AS AVAILABLE” basis. The Company disclaims all express or implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. The Company does not warrant uninterrupted, error-free, or virus-free operation of its sites, servers, or services.
Intellectual Property
All content, data, documents, drawings, text, and materials provided by the Company are proprietary. Customer shall not reproduce, distribute, modify, publish, display, or create derivative works without prior written authorization.
Modification and Severability
The Company may modify these Terms and Conditions at any time by posting updates on its website. If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Arbitration
This Agreement contains a binding arbitration clause. Disputes shall be resolved by arbitration under the rules of the American Arbitration Association, conducted in Missouri. The arbitrator’s award is final and binding and may be entered as judgment in any court of competent jurisdiction. Class arbitration and consolidation of claims are expressly prohibited.