Standard Hourly Consulting Services

Provided by Link Technologies, Inc.
Business Hours: 8:00 AM – 6:00 PM CST

Hourly Consulting Services

$200 USD per hour
Minimum: 2 hours
Billing: ½-hour increments
Prepayment Required Before Ticket Submission
Non-Refundable

Includes:

• Network consulting with senior Network Support Engineers

• Troubleshooting & network planning

• Large or small projects

• Access to our Helpdesk Ticketing System:

  • Submit tickets anytime

  • Track progress

  • Communicate with engineers

  • Securely transfer network data

• Faster ticket processing when a credit card is on file

Consulting Services with Dennis Burgess

Regular Hours: 8:00 AM – 3:00 PM CST
$250 USD per hour
Minimum: 2 hours
Billing: ½-hour increments
After-Hours: Double Rate
Non-Refundable

Credentials:

• Author of Learn RouterOS (First & Second Editions)

• MikroTik Certified Trainer

• 22+ years of engineering & business consulting experience

Services Include:

• High-level troubleshooting

• Network architecture & planning

• Business & technical consulting

Scheduled Service Calls – Normal Business Hours

$400 USD for the first 2 hours
Additional Time: $200 USD/hr
Minimum: 2 hours
Non-Refundable

Features:

• Pre-arranged scheduled calls

• 48-hour advance notice required

• No waiting—guaranteed engineer and time

• Ideal for multi-party conference calls

Dennis Burgess Scheduled Rate:

• $250 per hour

• 2-hour minimum

Scheduled Service Calls – After Hours

$400 USD per hour
Minimum: 2 hours
Non-Refundable

Dennis Burgess After-Hours Rate:

• $1,000 for first 2 hours

• $500 per additional hour

Unscheduled After-Hours Support (Emergency / Holidays)

$400 USD per hour
Minimum: 2 hours
Non-Refundable
Availability Not Guaranteed

Dennis Burgess Emergency Rate:

• $1,000 for first 2 hours

• $500 per additional hour

Holiday Rates:

• Standard Engineer: $1,200 USD/hr

• Dennis Burgess: $1,500 USD/hr
  Minimum: 2 hours
  Non-Refundable

Pre-Paid Bulk Support — 8.5% Discount

Up to 15 Pre-Paid Hours
Total Cost: $2,745 USD
Effective Rate: $183/hr (Normal Hours)
After-Hours: $366/hr
Expires: 24 Months
Non-Refundable

Benefits:

• Reduced consulting rate

• Ideal for small or large projects

• Predictable billing

• Priority accounting verification

• Paid time ready when needed

⚠️ This is NOT a Priority Support Contract.

Pre-Paid Scheduled Call Rates

• Normal Hours:

  • $366 USD minimum (2 hours)

  • Additional time: $183/hr

• After Hours:

  • $366/hr

  • Minimum $732 per ticket

Expires: 24 Months
Non-Refundable

Pre-Paid Consulting with Dennis Burgess

• $228 USD/hr (Normal Hours)

• $456 USD/hr (After Hours)
  Minimum: 2 hours
  Expires: 24 Months
  Non-Refundable

Priority Support Contract (Network Services Agreement)

1-Year Minimum Term
All Priority tickets are worked before non-contract customers.

Package 1 – 10 Hours / Month

• $1,830/month

• $183/hr

• 8.5% Discount

Package 2 – 20 Hours / Month

• $3,200/month

• $160/hr

• 20% Discount

Package 3 – 30 Hours / Month

• $4,500/month

• $150/hr

• 25% Discount

Billing: ¼-hour increments
Unused hours do not roll over
Additional hours billed at contracted rate

Priority Support – Dennis Burgess Contract Rates

• 10-Hour Contract: $229/hr

• 20-Hour Contract: $200/hr

• 30-Hour Contract: $188/hr

Official Terms & Disclaimers

1. Priority customers always take ticket precedence

2. All billing is strictly time-based

3. Normal business hours: 8 AM – 5 PM CST, Monday–Friday

4. Recognized Holidays:

   • New Year’s Day

   • MLK Day

   • Washington’s Birthday

   • Memorial Day

   • Juneteenth

   • Independence Day

   • Labor Day

   • Columbus Day

   • Veterans Day

   • Thanksgiving & following Friday

   • Christmas Day

5. Pre-Paid & Contract Discounts vary by engineer

6. Hour availability depends on engineer selection